Cancellation & Refund Policy

Cancellation & Refund Policy

Last Updated: 24 July 2026

At Advent Actor Studio Private Limited, we are committed to delivering high-quality digital marketing, branding, creative, production, and technology services. As our services involve planning, consultation, creative work, development, and digital execution, our refund policy differs from that of physical products.

Please read the following policy carefully before purchasing any of our services.

1. General Policy

All payments made to Advent Actor Studio Private Limited are subject to the terms mentioned below. By confirming a project or making a payment, the client agrees to this Cancellation & Refund Policy.

Since our services involve time, manpower, expertise, software licenses, and customized work, refunds are only applicable under specific circumstances.

2. Website Development Services

All payments made to Advent Actor Studio Private Limited are subject to the terms mentioned below. By confirming a project or making a payment, the client agrees to this Cancellation & Refund Policy.

Since our services involve time, manpower, expertise, software licenses, and customized work, refunds are only applicable under specific circumstances.

Before Project Starts

If cancellation is requested before any project planning, design, or development work has started, a refund may be considered after deducting applicable payment gateway and administrative charges.

After Work Begins

Once UI/UX design, development, coding, research, planning, or content work has started, no refund will be provided for the completed portion of the project.

Completed Projects

No refund will be issued once the website has been completed, delivered, or approved by the client.

3. SEO (Search Engine Optimization)

SEO is a long-term marketing service and rankings cannot be guaranteed.

  • Monthly SEO retainers are non-refundable.
  • Payments already made for completed SEO work will not be refunded.
  • Cancellation will only stop future monthly billing where applicable.

4. Google Ads / PPC Management

Advertising budgets paid directly to Google or other advertising platforms are non-refundable.

Management fees become non-refundable once campaign setup, keyword research, audience targeting, tracking, or optimization work has begun.

5. Social Media Marketing

Once content planning, creative design, video editing, scheduling, campaign creation, or account management work has started, payments are non-refundable.

Unused future service periods may be cancelled as per the signed agreement, if applicable.

6. Graphic Design & Branding

Creative work is custom-made for every client.

Therefore, payments for:

  • Logo Design
  • Brand Identity
  • Brochures
  • Posters
  • Social Media Creatives
  • Packaging Design
  • UI/UX Design

are non-refundable once design work has commenced.

Reasonable revisions will be provided as agreed in the project scope.

7. Video Production, Photography & TV Commercials

Once production planning, scripting, location booking, artist booking, shooting, editing, or post-production begins, no refund shall be applicable.

Any third-party expenses already incurred will also be non-refundable.

8. Digital Marketing Consultancy

Consultation fees, strategy sessions, audits, training programs, workshops, and advisory services are non-refundable once the session has been conducted or scheduled.

9. Domain, Hosting & Third-Party Services

Payments made towards:

  • Domain Registration
  • Web Hosting
  • SSL Certificates
  • Email Hosting
  • Premium Themes
  • Plugins
  • Software Licenses
  • Third-party APIs

cannot be refunded because these services are purchased from external providers.

10. Client Delay

If project delays occur due to the client’s failure to provide:

  • Content
  • Images
  • Approvals
  • Credentials
  • Feedback

the project timeline may be extended accordingly.

Such delays do not qualify for any refund.

11. Project Cancellation by Client

If the client decides to discontinue the project after work has commenced:

  • Payments already made will not be refunded.
  • The client shall pay for all work completed up to the cancellation date.

12. Refund Approval

If a refund is approved by Advent Actor Studio Private Limited under exceptional circumstances:

  • The refund will be processed using the original payment method.
  • Processing time may take 7–15 business days, depending on the payment gateway or banking institution.

13. Non-Refundable Items

The following payments are strictly non-refundable:

  • Consultation Fees
  • Website Design Approval Stage
  • Website Development after commencement
  • SEO Services
  • Google Ads Management Fees
  • Social Media Marketing Services
  • Graphic Design Services
  • Video Editing Services
  • Production Services
  • Digital Marketing Campaign Fees
  • Domain Registration
  • Hosting Charges
  • SSL Certificates
  • Third-party Software Licenses
  • Plugin Purchases
  • API Integration Charges

14. Contact Us

For any questions regarding cancellations or refunds, please contact:

Advent Actor Studio Private Limited

Email: admin@adventactorstudio.com
Phone: +91 91635 65349
Address: 8th Floor, Unit No 837, PS ABACUS, NH12, Action Area IIE 25, Newtown, West Bengal 700161

We aim to resolve all genuine concerns fairly and transparently while ensuring the quality and integrity of our services.